Refund policy
At Aura www.aura-home-fashion.com, your satisfaction is important to us. This policy explains our return, refund, and cancellation conditions in accordance with applicable Australian consumer protection laws.
Returns
You may request a return within 30 days of delivery.
To initiate a return, please contact our customer support team at:
info@aura-home-fashion.com
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, incorrect, or not as described. In these cases, we will cover the return shipping costs.
Exchanges
We accept exchanges. Please contact our customer support if you would like to modify your order; however, we have a cutoff time of 8:00 PM (AEST, Australian Eastern Standard Time – Australia).
Consumer Rights Notice
Nothing in this policy limits or excludes your rights under applicable Australian consumer protection laws.
Under Australian law, you may be entitled to a repair, replacement, or refund if a product is defective, unsafe, significantly different from its description, or does not meet acceptable quality standards.
Restocking Fees
We do not charge any restocking fees.
Refunds
Once your return is received and inspected, refunds are processed within 7 business days.
Refunds will be issued to the original payment method used at checkout.
You will receive an email confirmation once your refund has been completed.
Processing times may vary depending on your payment provider or bank.
Return Conditions
Items must be returned in their original packaging, including all accessories.
Products must be unused and in their original condition, except where inspection is necessary.
Items must be securely packaged to prevent damage during return shipping.
If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or deduction for loss in value may apply where permitted by law.
Responsibility
We are not responsible for delays or damages that occur during return shipping.
Customers are encouraged to inspect their order within 24 hours of delivery and report any issues promptly.
Return Method
Returns are accepted by mail only.
Defective, damaged, or incorrect items qualify for return shipping reimbursement.
All other returns are the responsibility of the customer.
Address Changes
If you need to update your shipping address, please contact us immediately at:
info@aura-home-fashion.com
While we will make every effort to update your information, changes cannot be guaranteed once an order has been processed.
Undeliverable Packages
If a package is returned due to an incorrect address, refusal of delivery, or failure to collect from a pickup point, we reserve the right to charge additional return and reshipping fees.
Important Address Notice
Our registered business address is not a return address. Returns sent without prior authorization may not be received or processed.
All returns must be approved by our customer support team before being shipped.
Company Information
Store Name: Aura
Website: www.aura-home-fashion.com
Registered Address (Non-Return Address):
2210 Bank Street 1034
Ottawa, ON K1V 1J5
Canada
Email: info@aura-home-fashion.com