Shipping policy
At www.aura-home-fashion.com, we are committed to providing reliable, transparent, and efficient shipping for all orders. Please read the information below before placing an order.
Company Introduction
This website is operated by Aura. This website is intended for customers in Australia. All orders are processed and shipped with the goal of ensuring a smooth and reliable shopping experience for this market.
Shipping Costs
We offer free shipping on all orders.
Shipping cost: $0 per order
Applies to: All order sizes and eligible delivery locations
Processing Time
Order cutoff time: 8:00 PM (AEST, Australian Eastern Standard Time – Australia)
Orders are processed within 1–3 business days (Monday–Friday).
Orders placed on weekends or holidays will be processed on the next business day.
Delivery & Transit Time
Estimated delivery time is 7–10 business days.
Please note:
Delivery times are estimates and may vary due to courier delays, weather conditions, regional factors, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking link to monitor your delivery status online.
Returns & Damages
If you are not satisfied with your order or if your item arrives damaged or incorrect, please contact us within 30 days of delivery at:
info@aura-home-fashion.com
Return instructions will be provided upon approval. For full details, please refer to our Refund & Return Policy.
Important Notes
We are not responsible for delays caused by courier services beyond our control.
Customers are responsible for providing accurate shipping information at checkout.
Failed deliveries due to incorrect or incomplete addresses may result in additional shipping charges.
Customer Support Hours
Monday–Friday: 9:00 AM – 5:00 PM (AEST)
Saturday & Sunday: Closed